FAQ

Answer

I came to this website to download your software, where do I go?

Click here... fill out the quick form and go to the Software Download page

I downloaded the Core product of NetAthlon®, it won’t work, what do I need to do

For NetAthlon® you must download the various components:

• Core product
• Action characters (cyclists, rowers, runners, etc.)
• 3 courses for each sport
• THEN install all 5 or 6 components
• You are now ready to launch-- remember to choose the correct computer port, correct fitness machine!!
• Questions? Click here

I do not have a credit card, how can I purchase FC software

Click here and send us an E-mail. We use voice and fax to make authorizations possible

I want to preview more courses, how do I do that. Does it cost anything to preview courses?

It costs NOTHING to download and preview NetAthlon® courses. Click here... go to the courses page and download the course, install it and preview in the PREVIEW SCREEN on the front page of NetAthlon®

I want to know what fitness devices and machines your software works with. Where do I go

Click here... this will take you to the page with the LONG list of fitness machines compatible with NetAthlon. Not sure if your fitness machine is compatible? Click here... send us an E-mail with the MAKE and MODEL # of the fitness machine or device and we will help you.

I want to speak to someone in tech support, is that possible?

FitCentric does NOT offer voice tech support. We are a small company and offer electronic support via E-mail, Fax, and FAQs. Do you need to send us a tech support E-mail? Click here

How do I reach someone in tech support?

Click here to send a tech support request to our Technical Support Center in Austin, Texas, USA

I want to speak to someone in sales, what do I do?

Click here to send an E-mail to our Sales Department.

Telephone number (no tech support at this number, sorry): 909-625-0463

Toll free Sales number: (purchases only, please): 800-400-1390

Fax number for sales: 909-625-4504

I want to be a dealer of FitCentric software, what do I do?

Contact the Sales Department and request a Dealer Kit.

I have an interactive fitness machine-- it has a computer port and I can see it. Can I use NetAthlon® and get the fun experience I hear about?

This is a common problem... you have spent a lot of money on home fitness gear. If you are NOT sure of what you have, check our Fitness Machine Compatibility page or E-mail us and we will help you get connected to NetAthlon!

I downloaded UltraCoach or a NetAthlon product (NetAthlon, NetAthlon Course, NetAthlon Event Edition) and my ten-day trial is used up, what do I do?

We offer a free ten-day trial so you can check out our products before purchasing. After ten days, you must purchase FitCentric® software to continue to use the product.

I have a laptop AND a desktop and travel a lot, can I install and use UltraCoach on both and not purchase the program AGAIN?

Yes, you can request a second authorization for UltraCoach ONLY (NOT NetAthlon), E-mail tech support or complete the service request form.